![]() ![]() We're excited to see you embark on this journey, and we're confident that with your dedication and our guidance, you'll make significant progress towards achieving your fitness goals. ![]() We believe in our program's ability to help you accomplish your goals, and we're committed to supporting you every step of the way. We understand that starting a new program can sometimes be met with skepticism, and we're delighted that we were able to alleviate any doubts you may have had. Providing excellent customer service and support is a top priority for us, and we're glad to know that we could assist you in getting started on your fitness journey. Thank you for your kind words and positive feedback! We're thrilled to hear that you had a great experience with our program and that our trainer was responsive and helpful in setting up your meal plan. Your feedback is valuable to us as we strive to improve our services. Thank you for bringing this to our attention, and we apologize for any frustration caused. We are here to assist you and ensure your satisfaction. If you have any further questions or concerns, we encourage you to reach out to our customer support team directly. However, please note that depending on your credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on your paper statement. You should expect to see the refunded amount reflected on your credit card statement within the next 5-10 business days. However, we want to assure you that your full refund has been processed as per our 30-day money-back guarantee. ![]() We would like to inform you that we have not received any correspondence from you regarding your refund request. We understand that the complexity of the program may not have been suitable for your specific physical limitations. Hi Frances, We apologize for any inconvenience you have experienced with our program and the delay in receiving a response regarding your refund request. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your trust in our services. We are here to help and ensure your satisfaction. If you have any further questions or need any additional assistance, please don't hesitate to contact our customer support team. If you ever run into any issues, you can always email us or send a message via our official Facebook and Instagram pages. Our Live Chat Feature is available 24/7 on our website. We sincerely apologize for any technical issues you encountered with our live chat service. After investigating your account, we can confirm that no supplements were purchased, and your card has been fully refunded for all charges. We understand your frustration, and we want to assure you that we take your concerns seriously. Hi Michael, We apologize for the inconvenience you experienced during the sign-up process. We're excited to be a part of your fitness journey, and we can't wait to celebrate your continued success! Thank you once again for your kind words and for choosing our program. If you have any questions, need additional guidance, or simply want to share your progress, please don't hesitate to reach out. Remember, our team is here to support you every step of the way. We share in your optimism and firmly believe that with the right tools, consistency, and dedication, you'll achieve great results. We're glad that you've found the tools we offer to be valuable in your fitness journey. We strive to provide a wide range of choices and selections to accommodate different preferences and dietary needs. It's fantastic to hear that you're enjoying the menu options and finding the information on your personal dashboard to be user-friendly. ![]() Hi Kayrn, Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you've had a great start with the program and that you've found our workout videos to be easy to follow. ![]()
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